Refund policy

Return, Refund & Exchange Policy

At Snapclix Store, customer satisfaction is important to us. We carefully check products before dispatching every order. However, if you receive a wrong, damaged or defective product, we are here to help.

Please read this policy carefully before placing your order.

1. Return Eligibility

Returns are accepted only in the following situations:

· You received the wrong product

· The product arrived damaged

· The product is defective or not functioning properly

To qualify for a return:

· The return request must be raised within 3 days of delivery

· The product must be unused and in its original packaging

· All original accessories, manuals and packaging materials must be available

· A complete unboxing video is mandatory clearly showing the issue

Requests made after the return period may not be accepted.

2. Mandatory Unboxing Video Requirement

A clear and continuous unboxing video is compulsory for all return, refund and exchange requests.

The video must clearly show:

· The sealed package before opening

· The shipping label visible on the package

· The complete unboxing process without cuts or edits

· The damaged, defective or incorrect item clearly visible

Without proper unboxing video proof, return, refund or replacement requests may be rejected.

3. Non-Returnable Products

The following products are not eligible for return or refund:

· Products without unboxing video proof

· Used or damaged products caused after delivery

· Products returned without original packaging

· Personal care or hygiene-related products after opening

· Customized or made-to-order products

· Digital products or downloadable items

· Products damaged due to improper use or mishandling by the customer

4. Return Request Process

To request a return, customers must contact us within 3 days of delivery by email.

Please include:

· Order number

· Registered name and contact details

· Reason for the request

· Clear product photos if required

· Complete unboxing video

Email Support:
support@snapclix.store

Our team will review the request and respond within a reasonable timeframe.

5. Reverse Pickup and Self-Shipping

Reverse pickup service may be available depending on the customer's location and courier service availability.

If reverse pickup is unavailable:

· Customers may be asked to self-ship the product to the provided return address

· Products should be packed securely to avoid transit damage

Snapclix Store is not responsible for products damaged during return transit due to poor packaging by the customer.

6. Exchange Policy

Exchanges are allowed only in the following situations:

· Wrong product received

· Product received in damaged condition

· Defective product received

Exchange requests must be raised within 3 days of delivery along with the mandatory unboxing video.

Exchange is subject to product availability. If the replacement product is unavailable, a refund may be issued instead.

Only one exchange request is allowed per order.

7. Refund Policy

Once the returned product is received and inspected by our team, customers will be informed about the approval or rejection of the refund request.

If approved:

· Refunds for prepaid orders will be processed to the original payment method

· COD order refunds will be processed through bank transfer or UPI

· Refund processing time may take approximately 8 to 15 business days depending on banking channels

Refunds may be rejected if:

· The product shows signs of usage

· Original packaging or accessories are missing

· The issue reported does not match the inspection findings

· Mandatory unboxing video is not provided

· Return request was raised after the allowed period

8. Order Cancellation Policy

Orders can only be cancelled before dispatch.

Once the order has been shipped, cancellation requests may not be accepted.

To request cancellation, customers must contact:
support@snapclix.store

For eligible prepaid cancellations, refunds are usually processed within 1 to 7 business days depending on the payment provider.

Snapclix Store reserves the right to cancel suspicious, high-risk or unverifiable orders at its discretion.

9. Missing, Incorrect or Damaged Orders

If you receive:

· A damaged item

· Missing products

· Incorrect product

· Incomplete order

Please contact us within 24 hours of delivery with:

· Order details

· Product images

· Complete unboxing video

Claims raised without proper evidence may not qualify for refund or replacement.

10. Refused Deliveries and RTO Orders

Customers are requested to accept orders once shipped.

Repeated Cash on Delivery order refusals, fake orders or intentionally rejected deliveries may result in:

· Restriction from placing future COD orders

· Permanent account blocking

· Order cancellation without notice

Snapclix Store reserves the right to refuse service to customers showing suspicious order activity.

11. Contact Information

For any return, refund or exchange-related queries, customers may contact us at:

Business Name: VINAY ENTERPRISES

Store Name: Snapclix Store

Website: www.snapclix.store

Support Email: support@snapclix.store

Business Address: Goregaon (West), Mumbai – 400104, Maharashtra, India