Cancellation Policy

At Snapclix Store, we understand that plans may sometimes change after placing an order. This Cancellation Policy explains how order cancellation requests are handled to maintain a smooth and fair shopping experience for both customers and our business operations.

By placing an order on our website, you agree to the terms mentioned below.

1. Cancellation Before Dispatch

Customers may request cancellation only before the order has been dispatched from our warehouse.

To request cancellation, customers must contact us through our official support email with the following details:

Order number
Registered customer name
Reason for cancellation

Support Email:
support@snapclix.store

If the order has not yet been packed or shipped, the cancellation request may be approved successfully.

For eligible prepaid orders, refund initiation is generally processed within 1 to 2 business days through the original payment method used during checkout.

Cancellation requests sent through unofficial communication channels may not be considered valid.

2. Cancellation After Dispatch

Once an order has been dispatched from our warehouse, cancellation requests cannot be accepted.

Customers are requested not to refuse deliveries after shipment, as refused shipments result in unnecessary logistics and operational costs.

Repeated refused deliveries may affect eligibility for future Cash on Delivery orders.

3. Cash on Delivery (COD) Orders

Cash on Delivery service is available only for eligible locations.

To reduce fake orders and delivery failures, COD orders may require verification through phone call, SMS, WhatsApp or email before dispatch.

If a COD order remains unverified, Snapclix Store reserves the right to:

Delay order dispatch
Cancel the order automatically
Restrict COD access for future purchases

Customers showing repeated patterns of:

Fake order placement
Repeated cancellations
Delivery refusal
Non-responsive behaviour
Return-to-Origin (RTO) misuse

may face temporary or permanent restrictions on placing future orders.

4. Refunds for Cancelled Orders

If a prepaid order is successfully cancelled before dispatch:

Refunds are generally initiated within 1 to 2 business days
Refunds are processed to the original payment source
Final credit timelines may vary depending on banks, payment gateways or financial institutions

For Cash on Delivery orders, refunds are not applicable unless payment has already been collected.

5. Seller-Initiated Cancellations

Snapclix Store reserves the right to cancel any order under situations including but not limited to:

Product becoming unavailable or out of stock
Technical or pricing errors
Incomplete or incorrect customer details
Unserviceable delivery locations
Suspicious or high-risk transactions
Payment verification failure
Orders flagged by fraud prevention systems

In such situations, customers will be informed through the available contact details provided during checkout.

Eligible prepaid amounts, if any, will be refunded accordingly.

6. Fraud Prevention and Operational Protection

To maintain a fair shopping environment and reduce operational misuse, Snapclix Store actively monitors suspicious order activity.

We reserve the right to:

Cancel suspicious orders
Restrict future purchases
Disable Cash on Delivery access
Permanently block abusive users from using our services

This may apply in cases involving:

Fraudulent transactions
Fake order activity
Excessive order cancellations
Repeated refused deliveries
Abuse of return or refund policies

7. Contact Information

For cancellation-related assistance, customers may contact us at:

Business Name: VINAY ENTERPRISES

Store Name: Snapclix Store

Website: www.snapclix.store

Support Email: support@snapclix.store

Business Address: Goregaon (West), Mumbai – 400104, Maharashtra, India